Jeff Worrell – PT Talker

Author Archives: Jeff Worrell

Physical Therapy System Helps Provide Effective and Consistent Customer Communication

June 26, 2014 – 7:47 pm

We’ve had a few podcasts focused on the importance of providing outstanding customer service. This week’s podcast features a tool designed to help you do just that. James Lomuscio, CEO & Co-founder of Hability, a patient relationship management system shares how the system helps you improve customer communication, engagement and retention. Hability was designed to [...]

Patient Relationship Management System Hability [ 14:52 ] Play Now | Play in Popup | Download

Posted in Hability, New or Interesting Products | Tagged Advantage Medical, American Physical Therapy Association, injury prevention, injury recovery, patient relationship management, pay for performance, Physical Therapist, physical therapy, physical therapy customer service, private practice, private practice physical therapy, PT, rehabilitation, reimbursement, Running injuries, strength training, third party reimbursement | Comments (0)

Physical Therapy is all about Serving Consumers (Not Just Patients)

May 12, 2014 – 8:35 pm

Words matter. That’s why today’s guest advocates for using the term consumer over patient when referring to clients at your clinic. In his second podcast with PT Talker, Jerry Durham, PT, Principal of San Francisco Sport and Spine Physical Therapy, shares why customer service is so important at your clinic. He stresses that consumers have [...]

Customer Service in Physical Therapy [ 13:56 ] Play Now | Play in Popup | Download

Posted in Jerry Durham PT, Professional Experts | Tagged Advantage Medical, Customer Service Physical Therapy, Jerry Durham, meeting patients needs, Physical Therapist, physical therapy, physical therapy clinics, physical therapy consumers, reimbursement | Comments (1)

Why it’s an Exciting Time to be a Physical Therapist

May 5, 2014 – 7:41 pm

It’s a great time to be a physical therapist. Despite lower reimbursement rates faced by many physical therapists, today’s expert, Jerry Durham, PT, Principal of San Francisco Sport and Spine Physical Therapy, shares why he he’s so excited about the future of physical therapy in the first of two podcasts. His clinic is currently in [...]

Exciting Opportunities Await in Physical Therapy [ 13:37 ] Play Now | Play in Popup | Download

Posted in Jerry Durham PT | Tagged accountable care organizations, ACO, American Physical Therapy Association, APTA, Customer Service Physical Therapy, direct access, evidence based physical therapy, Healthcare reform, injury prevention, Jerry Durham, Physical Therapist, physical therapy, physical therapy research, physical therapy social media, Physical Therapy Twitter, private practice, private practice physical therapy, PT, rehabilitation, reimbursement, third party reimbursement | Comments (3)

Adding a MOG as a Physical Therapy Survival Tactic

April 27, 2014 – 8:54 pm

In a constantly changing environment, physical therapists are looking at new ways to increase their practice. Today’s expert shares his solution to surviving in a challenging physical therapy climate. Russ Certo, PT and owner of Grand Island Physical Therapy founded the medically oriented gym (MOG) by combining a medically focused fitness center with his private [...]

Medically Oriented Gyms Enhance Physical Therapy Clinic Offerings [ 16:29 ] Play Now | Play in Popup | Download

Posted in Professional Experts, Russ Certo, PT | Tagged American Physical Therapy Association, direct access, evidence based physical therapy, injury prevention, Medically Oriented Gym, MOG, patient outcomes, Physical Therapist, physical therapy, physical therapy research, private practice, private practice physical therapy, PT, rehabilitation, reimbursement, third party reimbursement | Comments (0)