Tag Archives: physical therapy clinics

Physical Therapy is all about Serving Consumers (Not Just Patients)

Words matter. That’s why today’s guest advocates for using the term consumer over patient when referring to clients at your clinic. In his second podcast with PT Talker,   Jerry Durham, PT, Principal of San Francisco Sport and Spine Physical Therapy,  shares why customer service is so important at your clinic. He stresses that consumers have [...]

Advice for Delivering Award-Winning Physical Therapy

Our expert today is the 2011Texas Physical Therapy Association Warren C. Smyth Award winner, Dr. Andrew Bennett, PT, DPT, OCS, FAAOMPT.  Dr. Bennett is the president of Texas Physical Therapy Specialists. He was recognized for providing outstanding service to the physical therapy profession and credits his staff for the award and recognition. Bennett follows an [...]