An Inside Look at Physical Therapy Central, Winner of the ADVANCE Magazine “Practice of the Year” Award

Every year ADVANCE magazine names one clinic the physical therapy “Practice of the Year.” The clinic receiving this honor in 2010 was Physical Therapy Central (PTC).  Founder, Bridgit Finley, PT, DPT, OCS recently discussed the coveted award with PT Talker and shares some of the secrets to their success in this week’s podcast.

One of the areas that set PTC apart from other “Practice of the Year” submissions was their customer service delivery. Dr. Finley sees physical therapy as a customer service business and strives to build lasting relationships with each customer.  She believes patients are never discharged. They only graduate from physical therapy. To ensure customers come back to PTC when the need arises, they stay in touch with all customers throughout the year.

Dr. Finley also credits their 50-50 ownership and commitment to education for much of their success.  Each physical therapy clinic director owns a 50-percent share of the business. Every PTC location has physical therapists with a Masters or Doctorate degree in physical therapy and at least one Board Certified Orthopaedic Clinical Specialist. All new hires undergo a one-year mentorship program. 

Listen now to learn what helped Dr. Finley turn an average physical therapy clinic into an award-winner.

WordPress Plugin Share Bookmark Email


  1. Posted February 21, 2011 at 3:00 pm | Permalink

    Bridgit is a great clinician and an even better leader. Congratulations!

  2. Debbie Littlejohn
    Posted February 23, 2011 at 11:04 am | Permalink

    Congratulations PTC!! We are so proud of you….Excellent practice. Their model works from a patient standpoint, excellent care and treatment….As a former patient…thank you! Back to Work, Back for Play, Back to Life!

  3. Posted March 2, 2011 at 12:28 am | Permalink

    Bridgit has been my professional mentor and colleague for the last 4 years. A true leader and visionary. She keeps our company on the forefront of physical therapy in Oklahoma and nationwide. This award is well deserved for her continual effort to live her dream, and I’m glad she has allowed me to be a small part of it.

  4. Posted July 5, 2011 at 2:45 am | Permalink

    First of all my heartiest best wishes to PTC for being a Winner! Today, there is a growing need for physical therapists everywhere around the world. Physical therapy is becoming a more popular means of treatment. I believe that “Admiration” encourages a “Feel of Enthusiasm to Work”.

One Trackback

  1. [...] This post was mentioned on Twitter by Jeff Worrell, AdvantageMed Rehab. AdvantageMed Rehab said: New PT Talker Podcast: Dr. Bridgit Finley shares insight on what she believes helped Physical Therapy Central win… [...]

Post a Comment

Your email is never shared. Required fields are marked *